Shipping policy

5) Delivery and Shipping Conditions

5.1 The goods are usually delivered by shipping to the delivery address specified by the customer. The delivery address stated in the order processing by the seller is decisive for the transaction.

5.2 If the transport company is unable to deliver the shipped goods to the customer and, consequently, must return them to the seller, the customer bears the costs of the unsuccessful shipment. This does not apply if the customer exercises their right of withdrawal, if the customer is not responsible for the circumstances that made delivery impossible, or if they are temporarily prevented from receiving the service, unless the seller had notified the customer of the service well in advance.

5.3 If the customer is a business, the risk of accidental loss and deterioration of the sold products is assumed by the customer as soon as the seller has delivered the goods to the carrier, the transporter, or any other person or company designated to carry out the shipment.

If the customer is a consumer, the risk of accidental loss and deterioration of the sold products is generally not assumed by the customer or the person authorized to receive the goods until the goods are delivered. However, if the customer commissions the shipment to the carrier, transporter, or any other person or company designated to carry out the shipment and the seller had not previously mentioned such person or company to the customer, the risk of accidental loss and deterioration of the sold products is also assumed by the customer, even if they are a consumer, as soon as the seller has delivered the goods to the carrier, the transporter, or any other person or company designated to carry out the shipment.

5.4 Pickup by the customer at the seller's warehouse is not possible.